#7: Customer-centred Service

I've been doing some trading online - mostly finding happy homes for some of the things I don't have use for anymore. I try to practice the same service to my buyers that I would expect as one. But I realize in a small way today, sometimes merchants are really in a hard place. I bend backward to please one and in doing so, enrage another. The wake of a trail of an angry customer can be destructive.

And that is why, I shall continue my letter-writing as a customer myself and ask ask ask!